We are committed to providing premium, high-performance automotive care products, technical components, and specialized detailing tools. If you are not completely satisfied with your purchase, we are here to help you resolve the issue efficiently.

1. Return Window

• You have 7 days from the date of delivery to request a return or exchange for your item.

2. Eligibility Criteria for Returns

To qualify for a return or exchange, your item must meet the following conditions:

• Chemicals & Liquids: For safety and quality control, all car care chemical formulations, engine detailing solutions, and liquids must be completely unopened, unused, and with the original factory seal intact. We cannot accept returns on opened chemical bottles.
• Tools & Hardware: Specialty detailing brushes (brass, nylon, etc.), toolkits, clips, and nuts must be in their original packaging, unused, and free from any signs of wear or mechanical use.
• Proof of Purchase: A valid receipt, order number, or invoice from Carvera is required to process your request.

3. Damaged, Defective, or Incorrect Items

• If your product arrives damaged during transit, leaks, or if you receive the incorrect specification (such as the wrong brush size or incorrect hardware dimensions), please contact our customer service team immediately within 48 hours of delivery.
• Please provide clear photo or video evidence of the damaged or incorrect item so we can arrange a swift, complimentary replacement.

4. The Return Process

1. Initiate the Request: Contact our support team via our official channel or website with your order details and the reason for the return.
2. Review: Our team will review your request within 24 to 48 hours.
3. Shipping the Item: Once approved, you will be instructed on how to safely package and ship the item back to our facility. Please note: Unless the return is due to a manufacturing defect or a packing error on our part, return shipping costs are the responsibility of the customer.

5. Refunds & Processing

• Once we receive and inspect your returned item, we will send you a notification regarding the approval or rejection of your refund.
• Approved refunds will be processed directly to your original payment method or issued as store credit within 5 to 7 business days, depending on your banking institution.

Would you like me to adjust the return window duration, or do you want to add specific terms for your team’s handling of exchanges?